1. Standard Regulations
step 1.1. Bitrix24 brings help properties towards the organizations people and you will people. The newest Bitrix24 technical support service helps accept issues intricate into the so it document according to the oriented Services Top Arrangement.
step 1.dos. Before you can address the concern towards tech support team services, you will want to research all of the resource recommendations offered concerning your state about records, manuals, and you can FAQ. When your issue is exactly like one which you come across within the new papers but still demands session, a mention of amazing document should be within the assistance request.
1.step three. Inquiries that are outside the scope off tech support team will be led towards specialist out of hosting companies, third-party software designers, etc. The latest tech support team service usually do not take care of conditions that question the constant maintenance away from a web venture produced by Bitrix24 couples to possess a finish associate except if these problems can be found in some way regarding mistakes in Bitrix24 items.
step 1.4. Bitrix24 does not offer website design, advancement otherwise hosting features. We provide merely standard session to possess troubles concerning the hosting servers setting and you will servers app construction by giving recommendations on Web sites resources and the related documents.
dos. Performing Times and you can Response Times
2.step 1. Bitrix24 Helpdesk operates between six an effective.m and you can cuatro p.meters UTC to your working days. A corporate date is known as most of the authoritative business day of day, excluding personal holidays and you can vacations.
Technical support desires try canned for the a primary-been, first-served basis. Higher importance height desires that need instantaneous response or the lead assistance of tech service gurus could be processed out of turn. High-necessity desires are the ones concerning complete otherwise limited recuperation out of websites plans.
The difficulty-solving months depends on the brand new consult importance top, problem difficulty and potential must hand brand new consult over for the advancement service.
2.2. Problems that can not be solved relating to the present day app adaptation is actually provided for new Bitrix24 innovation service, and therefore the new fix would be within the subsequent improve. The latest organized identity of your application revision release is defined during the the challenge diagnostics respecting the entire application development package.
dos.3. The fresh technical support service try not to ensure a predetermined condition-resolving months because there are numerous influencing things: customer’s quick replies; effect time of a web hosting company; the necessity to get ready and you may release a credit card applicatoin enhance, etc.
The reaction several months utilizes the current technical support provider workload and certainly will are priced between a few hours to some weeks, according to the difficulty of the issue. Both applications des rencontres interraciales, difficulty can be fixed immediately up on new bill of a good demand otherwise additional info out of a client or member. The latest reaction from technical support professionals to more details can take longer, particularly if the thing under consideration requires the newest engagement regarding an application professional otherwise websites developer. Within or a comparable disease, to make a call to the transformation agencies doesn’t have standard impact because it does not accelerate the issue-resolving process.
step 3. Scope out of tech support team facts
- Server-top installment guidelines both for demonstration and you may industrial types. New consultancy exposure is bound so you can a product or service setting up publication.
- Tips about resolving normal troubles occurring within the installations.
- Standard visit on the opting for proper host software. Pages also can select these types of information given regarding respective files areas.
- Standard great tips on with the back-upwards application and programs into host-front side investment implementation; moving of an area in order to a secluded host.
- Standard session on the playing with VMBitrix and you will Bitrix Ecosystem software (BitrixEnv) exists simply for surgery, offered in this Digital Device and you may Bitrix Environment script (BitrixEnv) menus.